Patient Engagement
- “Patient Engagement Survey: Technology Tools Gain Support but Cost is a Hurdle.” NEJM, 2017.
- “Patient Engagement as a Risk Factor in Personalized Health Care: A Systematic Review of the Literature on Chronic Disease.” Genome Medicine, 2014.
- “Patient and Family Engagement: A Framework for Understanding the Elements and Developing Interventions and Policies.” Health Affairs, 2013.
- “Guide to Patient and Family Engagement: Environmental Scan Report.” AHRQ, 2012.
- “Enhancing Patient Engagement in Chronic Disease Self-Management Support Initiatives in Australia: The Need for an Integrated Approach.” Medical Journal of Australia, 2008.
Effective Patient Communication
- “Patients Make Better Medical Choices With Coaching.” Harvard Business Review, 2016.
- “The Information-Giving Skills of Resident Physicians: Relationships With Confidence and Simulated Patient Satisfaction .” BMC Medical Education, 2017.
- “Pre-Visit Planning.” AMA Steps Forward, 2017.
Patient Safety
- “Why Studying Human Behavior is a Critical Component of Patient Safety.” Current Problems in Pediatric Adolescent Care, 2015.
Management
- “The Critical Thinking Skills for Leading Major Change in America’s Health System.” Harvard Business Review, 2017.
- “A Blueprint for Measuring Health Care Outcomes.” Harvard Business Review, 2016.
- “Creating Management Processes Built for Change.” MITSloan Management Review. 2016.